Terms of service

Last updated: 9 November 2026. This is a brief set of terms for review. By booking or paying for a package, you agree to them.

Who we are

The Appraisal Clinic is a trading name of RHK Medical Limited, registered in England and Wales, company number 07134401. Registered office: Prospect House, 50 Leigh Road, Eastleigh, Hampshire, SO50 9DT, United Kingdom. Contact: rahil@theappraisalclinic.co.uk. We are not VAT registered.

Our services

We provide GMC appraisal and revalidation support. Our main packages are Appraisal Ready (£650); Appraisal, Handled (£1,395); and Revalidation, Handled (£2,950 per year, paid upfront and renewed each year). An optional Priority add-on (£350) is available where offered on our packages page. Package contents are set out there. An introduction to a suitable person or designated body, where included, is subject to eligibility and partner confirmation, confirmed in writing before payment. Discovery calls are free, last 20 minutes, and are held by Microsoft Teams via Calendly.

What we do not do

We do not write your reflections for you. Reflections remain your own; we may enter them, or turn a voice note into a written reflection in your own words. We never guarantee a GMC, Responsible Officer, designated body or appraiser decision. Appraisal is not pass or fail.

Fees and payment

Prices are fixed in pounds sterling. VAT is not charged. Package fees are paid upfront. Revalidation, Handled is an annual membership year, not a lifetime purchase. Payment, renewal and cancellation details for a paid package are confirmed in writing before payment. GMC fees are separate and paid by you to the GMC.

Renewal

Revalidation, Handled renews yearly. Returning clients keep the standard package price they joined on for as long as they stay with us. Any founding-member discount applies to the first year only, as described on our packages page.

Cancellation and cooling-off

If you are a consumer, you may cancel within 14 days of booking for a full refund, unless you asked us to start work during that period. If work has started at your request, a reasonable deduction may apply for work already done. After the cooling-off period, refunds follow the written guarantees on our packages page and any written agreement we send you.

Rescheduling

Please give at least 48 hours' notice to reschedule a booked session where possible. We will offer a reasonable alternative. Repeated late cancellations or no-shows may mean different rebooking terms, which we will confirm first.

Our service guarantees

Each package has a written service guarantee, as described on our packages page. In summary: Appraisal Ready — ready, or we put it right (including, where the stated conditions are met, fixing gaps at no extra cost and, if still judged insufficient in writing, a 50% fee refund); Appraisal, Handled — completed, or your money back if we fail to complete your appraisal within the agreed window for reasons on our side; Revalidation, Handled — year-round support, with introduction availability subject to eligibility and partner confirmation, confirmed in writing before payment; and on every package, 14 days to change your mind before work starts. Claims must be made in writing within 30 days of the related event. Any refund is capped at the fee for that package year. Our guarantees cover our own service only.

Your responsibilities

You agree to give accurate information, meet agreed dates, and never send patient-identifiable information. You remain responsible for your GMC registration, licence decisions and GMC fees.

Liability

Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud. Subject to that, our total liability for a package is limited to the fees you paid us for that package year. We are not responsible for decisions made by the GMC, a Responsible Officer, a designated body, a suitable person or an appraiser outside our control.

Governing law

These terms are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, without limiting any mandatory consumer rights you may have.

Contact

Questions: rahil@theappraisalclinic.co.uk. We aim to reply to general email enquiries within one UK working day (9am–6pm UK time, Monday to Friday, excluding UK bank holidays).