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Complaints procedure
How to raise a concern about our service, and how we aim to respond.
Last updated: 9 November 2026.
How to complain
Please email rahil@theappraisalclinic.co.uk with your name, how we can contact you, and a clear description of your concern. The Appraisal Clinic is a trading name of RHK Medical Limited, company number 07134401, registered office Prospect House, 50 Leigh Road, Eastleigh, Hampshire, SO50 9DT, United Kingdom.
Our timescales
We aim to acknowledge your complaint within two UK working days and to send a full response within 14 UK working days. If we need longer, we will tell you why and when you can expect an update.
What we will do
We will look into what happened, explain our findings in plain English, and say what we will do to put things right where we can. Complaints about our own service are handled by the clinic. Concerns about an appraisal or an appraiser are reviewed carefully; where appropriate, we will explain any next steps available to you.
If you are not satisfied
If we cannot resolve your complaint:
- for concerns about an appraiser's fitness to practise, you may contact the General Medical Council;
- for concerns about how we handle personal data, you may contact the Information Commissioner's Office at ico.org.uk (opens in a new tab).
We cannot change decisions made by a Responsible Officer or the GMC.